If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 866-380-6579 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
Purchases for organizational needs and use through the For Tufts Medicine site are made online through the secure checkout by team members authorized to make purchases for their departments. For information on how to become an authorized purchaser, please contact your supervisor or manager.
During checkout, you will need to provide your name and address as part of the required shipping information, and your department’s name, the 13-digit cost center, and/or PO #.
Any orders over $500.00 require approval by the Marketing & Communications Department in advance. Purchases made and paid for by the organization are tax-exempt.
Purchases can be made for personal, individual use through the online secure checkout. Any employee with a valid Tufts Medicine email address can make an individual purchase. These purchases are made by personal credit card. During checkout, you will need to provide your name and address as part of the required shipping information, and required credit card information.
Minimum orders are not required. There is no dollar-amount limit on the purchase. Purchases are subject to tax.
Merchandise pricing does not include shipping. Shipping costs are additional and are estimated at time of checkout.
Merchandise pricing does not include tax. Purchases for organizational use and paid for by PO# or department cost center are tax-exempt. Taxes will be applied to personal-use order/purchase paid by personal credit card based on your state and local laws.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the Account page.
You can update your password at any time through the Account page by selecting the Password tab.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 866-380-6579.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
Geiger employs a 128-bit Secure Sockets Layer (SSL) technology that encrypts all of your private information during account maintenance and order processing. Enforcing PCI Compliance ensures that your credit card information is encrypted and kept private. The security of your account also depends on keeping your account password confidential, and you should not share your account name or password with anyone.
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